Financial Infrastructure · DevOps · Boston

Engineering inside
financial services.

Ten years across private equity, retail, and asset management. Real technical experience covering infrastructure, cloud, security, and trading systems. Written plainly to help other engineers navigate this world.

Michael Harlow
Michael Harlow // sys.ghost  ·  Boston, MA
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We scheduled a Technology Connect event for our engineering team and built a lineup of games around AI and infrastructure topics. Here's how we put it together and what I'd do differently.
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Personal Jan 15, 2026 · 7 min read

Why I Started Writing About Finance and Technology

Why I Started Writing About Finance and Technology

I have been working in technology for about ten years. The last seven have been in financial services specifically -- private equity first, then a stint in retail technology, and for the past several years in asset management. I am based in the Boston area, I spend most of my working life inside terminals and incident calls, and I have a particular interest in the problems that sit at the boundary between engineering decisions and financial consequences.

I started Packet and Profit in January 2026 after a conversation with a junior engineer on my team who had just moved into financial services from a software startup. He asked me where he should read to understand the environment he was now working in. Not the regulatory basics -- he had those. The real stuff. What does it actually look like when a compliance requirement collides with an architecture decision? What happens in practice when a trading system has an incident during market hours? How do the relationships between engineering and the front office actually work?

I did not have a good answer. I sent him a few conference talks, some vendor blog posts, a couple of Stack Overflow threads. None of it was what he was asking for. It was all either too abstract or written for an audience that was not him.

That conversation is why this blog exists.

What I was actually looking for

There is a lot of content online for engineers. The range is enormous: deep infrastructure architecture from companies like Cloudflare and Stripe, personal blogs from staff engineers at large tech firms, vendor documentation that is occasionally genuinely useful, and enough tutorial content to keep you learning forever if tutorials are what you need.

What I kept not finding was content written from inside a regulated financial services firm. Not adjacent to one, not consulting for one -- inside one. Written by someone who has been in the room when a trade fails to settle and has to explain to the business what happened. Who has submitted a firewall rule change through a formal change management process that takes three weeks and has to justify every element of it to a risk committee. Who has built infrastructure that needs to be functional at 9:30am when the market opens regardless of what broke overnight.

That writing, as far as I could find, mostly did not exist. And the gap is not accidental.

Why financial services engineers do not write much

There are a few reasons.

The most obvious is confidentiality. Financial services firms are careful about information -- there are regulatory reasons for this, competitive reasons, and in certain parts of trading and portfolio management, genuine reasons why specific technical approaches should not be published. Many engineers in this space operate under NDAs broad enough that they are uncertain what they can discuss in public even about general practices.

I understand this caution. I am not going to write about anything that belongs in that category. What I have found, though, is that the constraint is often applied more broadly than it needs to be. The interesting engineering problems in financial services -- how do you manage infrastructure change in a regulated environment, how do you build reliable data pipelines when data quality has regulatory consequences, how do you operate trading infrastructure under genuine real-time pressure -- none of this requires disclosing anything sensitive. The shape of the problems is not a trade secret. The approaches to solving them are not proprietary.

The second reason is culture. Finance has a tradition of not talking about how things work. This is partly professional discretion and partly a status dynamic: being opaque about your edge is considered appropriate in a way that would be unusual in most engineering cultures. I find this less persuasive as a reason for silence. The general nature of how infrastructure functions inside a financial firm is not secret knowledge. It is just knowledge that practitioners have and rarely write down in a form accessible to people who want to learn.

What I am trying to do differently

I want to write about this environment with the same specificity and honesty that the best engineering writing from the tech industry manages. That means showing actual commands and actual configurations when they are relevant, not just describing a solution in vague terms. It means being honest about things that went wrong and what the failure actually looked like. It means explaining the business and regulatory context that shapes engineering decisions in this industry, because you cannot understand the decisions without understanding that context.

I also want to write about the career dimension. Financial services is a specific environment with specific rules for how trust is built and how careers advance. Most of the guidance available to engineers applies to technology companies. Very little of it maps cleanly onto what it means to build a career inside an investment firm or a bank. I have been doing this for a decade and I have learned things I would have found useful earlier.

Who I am writing for

There are a few different people I have in mind when I write here.

The engineer who is new to financial services and is trying to understand an environment that functions very differently from the software companies where a lot of engineering culture is generated. The engineer who has been in financial services for years and is looking for content that validates and extends what they have learned from experience. The engineer in a different industry who is curious about what this world actually looks like from the inside.

And, frankly, engineers like the junior member of my team who asked me a question I could not answer well. I am writing this partly so that next time someone asks me that question, I have somewhere useful to point them.

I do not have a fixed posting schedule. I will write when I have something worth writing about, which based on the last ten years should be fairly often. The problems in this industry do not slow down.

If you work in financial services and recognise the situations I am describing, I hope this is useful. If you are an engineer from outside this world who is curious about what it looks like, I hope it is illuminating. Either way, I am glad you found it.

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Hey, I'm Michael Harlow.

Senior Systems Engineer · Boston, MA · Writing as sys.ghost

I have spent over a decade building and maintaining infrastructure at the intersection of technology and financial services. My career has taken me through three distinct sectors -- technology, private equity, and asset management -- and each one changed how I think about what reliable infrastructure actually requires.

I started in general IT, which is where most engineers who did not go straight into software end up. Data centers, networking, on-call rotations, learning to label cables properly because unlabeled cables are a promise that someone else will suffer later. The work taught me that almost every sophisticated system is, one layer down, a collection of unglamorous fundamentals that either hold or do not. I still believe that. I still label everything.

Private equity came next, and it was a different world. The infrastructure stakes there are less about uptime and more about data integrity. When deal teams are making acquisition decisions based on data you are responsible for, and when a due diligence process has a hard deadline that does not move regardless of what broke overnight, your relationship with reliability changes. A wrong number in an LP report does not cause an immediate incident. It causes a conversation in a partner meeting six weeks later, and by then you need to reconstruct what happened from imperfect records. I became obsessive about data provenance in PE and I have not stopped.

For the past several years I have been in asset management, supporting trading and investment operations infrastructure. This is the environment I find most technically interesting. The compliance requirements are demanding, the legacy systems have long institutional memories, and the tolerance for operational errors is genuinely low -- not just in terms of business impact, but in terms of regulatory consequence. When markets are open, there is no fixing it after the weekend.

I started Packet & Profit in January 2026 because I kept looking for the kind of writing I wanted to read and finding it mostly did not exist. There is a lot of content for engineers online. There is much less written by engineers working specifically inside regulated financial services firms, being honest about what that actually involves day to day. The compliance conversations, the legacy constraints, the incident management in front of stakeholders who measure downtime in dollars per minute. That is what I write about here.

Outside of work I have been running a Saturday morning robotics course at my local YMCA for kids aged 10 to 14. It is one of the better decisions I have made.

Certifications

Red Hat Certified Engineer (RHCE)
Certified Kubernetes Administrator (CKA)
AWS Solutions Architect -- Associate
CompTIA Security+
HashiCorp Vault Associate

My Stack

RHEL / Ubuntu
Kubernetes
OpenShift
Terraform
Ansible
Prometheus
Grafana
Python / Bash
AWS / Azure
Cisco / Palo Alto
PostgreSQL
Redis
HashiCorp Vault
Fluent Bit
Helm
ArgoCD

Career

2022 -- Present
Senior Systems Engineer, Asset Management -- Boston, MA
Leading infrastructure for trading operations and investment management systems. Responsibilities span network security, cloud migration strategy, Kubernetes platform engineering, and incident response. Deeply involved in T+1 settlement infrastructure work and the shift from overnight batch processing to near-real-time event-driven architecture.
2018 -- 2022
Systems Engineer, Private Equity -- Boston, MA
Built and maintained data infrastructure supporting deal teams, portfolio monitoring, and investor reporting. Managed infrastructure through multiple due diligence cycles with hard deadlines and high data integrity requirements. Led a major data platform migration from on-premises to cloud-hosted infrastructure, including security controls satisfying LP and regulatory requirements.
2015 -- 2018
Infrastructure Engineer, Retail Technology
Supported inventory management, real-time pricing, and supply chain integration systems across a high-SKU retail environment. Operated under peak load conditions where scale was a concrete engineering problem rather than an abstract one. Built out monitoring and alerting infrastructure from scratch and managed a full data center relocation.
2013 -- 2015
IT Engineer, Technology Sector
Established the professional fundamentals: data center operations, network infrastructure, endpoint management, and the on-call rotations that teach you more about system fragility than any textbook. Developed an appreciation for cable labeling that has never left me.

Get in Touch

If you are an engineer working in financial services, curious about the career path, or have a question about something I have written, I would genuinely like to hear from you. Use the and I will get back to you. If something here has been useful, a coffee is always appreciated.

A note on anonymity: I write under my own name but keep my current employer private. The financial services industry is small, the regulatory environment is real, and I want to write honestly without those constraints. All incidents and case studies on this site are anonymised. The technical content is real; identifying details are not.
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Contact

Whether you are an engineer in financial services, have a question about something I have written, or just want to say hello - feel free to reach out. I read everything.

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Last updated: April 2026

Packet & Profit is a personal blog written by Michael Harlow, a Systems Engineer based in Boston, MA. The views expressed here are entirely his own and do not represent those of any employer, client, or organisation he is affiliated with.

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This site discusses financial services technology, investment management infrastructure, and related engineering topics from a technical practitioner's perspective. Nothing published here is financial advice, investment advice, or a recommendation to buy, sell, or hold any security, asset, or financial instrument. The author is not a registered financial adviser, broker, or investment professional.

Content that references financial markets, trading systems, or investment firms is provided for technical and educational context only. Any figures, case studies, or examples are illustrative and should not be relied upon for financial decisions.

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Posts on this site draw on the author's professional experience in systems engineering across private equity, retail technology, and asset management. Specific details about employers, clients, projects, and colleagues have been anonymised or generalised. Any resemblance to specific organisations is incidental.

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